Available when you are not.
Overflow, after-hours, or every first call—the scope starts with the gap that is costing you.
AI FRONT DESK / LIVE CAPABILITY EXAMPLE
Take the other side of a real AI call.
Allow your microphone, then speak naturally. Interrupt it. Change your mind. Ask a question. This is a live, speech-to-speech front desk—not a recording or a menu of canned replies.
AVA
Northline AI Front DeskLive reasoning voice · fictional plumbing company
Ready for a live caller
Voice modelREALTIME 2.1speech to speech
Connection—WebRTC · interruption ready
Business actions—waiting for the need
LIVE CONVERSATION0 turns
01This one is not prerecorded.
Start the call, allow your microphone, and test the receptionist yourself.
WHAT YOUR VERSION CHANGES
Your line, rules, voice, and handoff.
The production build answers the number you choose, identifies itself clearly, follows your qualification and escalation rules, sends from your business accounts, and gives you the recording, transcript, and captured facts.
Asks what matters.
Service need, location, urgency, availability, and the exact questions your team needs answered.
One useful record.
Recording, transcript, summary, captured fields, and the next action delivered together.
WHAT IT DOES NOT DO
Good automation knows when to stop.
A production front desk does not improvise policy, make unsupported promises, or hide that it is virtual. You choose its boundaries and the calls that always go to a person.
Clear from the first sentence.
The caller knows they are speaking with a virtual front desk and can request a person.
Urgent means urgent.
Safety language, emergency conditions, angry callers, and uncertain answers follow explicit handoff rules.
Nothing disappears into a bot.
Every call leaves evidence: what was said, what was captured, what happened next, and who was notified.
THE FIRST CALL FLOW
Start with the calls you already know you miss.
Bring one common call type and the questions you wish were answered before it reached you. That is enough to scope the first useful version.